Special CPID Server Guidelines & Rules

Mexican Operator Lock: MXO

  • This carrier includes an additional MDM-style lock. Even after a successful job completion, the phone re-locks within minutes after a reboot.
    • Status: Not Supported

Pre-Processing Checks

  • Device/Payment Services Check:

    • Navigate to Settings -> About Device -> Status Information.
    • If "Device" or "Payment Services" are listed, the device is KG locked. Do not proceed with repair or unlock.
  • Radio Off Detection:

    • Insert a different carrier SIM card, then navigate to Settings -> About Device -> Status Information -> SIM Card Status -> Service State.
    • If it shows "Radio Off," the radio is damaged. Do not proceed.
    • Dial *#0011#; if SIM_STATE(0) appears even with the SIM inserted, the device is likely tampered with or has hardware damage. Do not process.
  • MIPI Fail Detection:

    • Dial *#0011#; if "MIPI Fail" appears, it indicates hardware damage. Do not proceed.

T-Mobile / Metro Devices Warning

  • T-Mobile and Metro devices have an internal database. If the device is not paid off but unlocked via CPID server tool, it won't work on T-Mobile or its prepaid MVNOs (Simple, Metro, Ultra).
  • Before processing, check directly on the T-Mobile website to confirm the device's status.
    • Visit the T-Mobile site. If the IMEI search shows "We can’t confirm that this device is unblocked," it won't work on T-Mobile towers.

Adherence to These Guidelines

  • Ensure the device isn't locked by device services, payment services, KG, or MDM.
  • If the device has been tampered with or its EFS has been altered, it is Not Supported.

Adhering to these checks ensures efficient processing. Thank you for your cooperation!

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